Mediation Changes People
When people turn to a mediator for help, it is often helpful for the mediator to remember that conflict often takes a personal toll on people. People caught in difficult and long lasting conflict have often lost some self-confidence, clarity, openness to new approaches, and inner strength.
Often people coming to mediation have been in a difficult or hostile setting where they have argued, spoken to deaf ears, felt insecure or confused, or have themselves listened, not to hear, but