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October 40-Hour Mediation & Conflict Transformation Skills Training: Multiple Parties, Organizations & Representatives

October 19, 2020 @ 9:00 am - October 23, 2020 @ 5:30 pm


This course is lead by Louise Phipps Senft, the author of the best-selling book: Being Relational: the Seven Ways to Quality Interaction & Lasting Change. All registrants will receive a signed copy of the best-seller.

40-Hour Fundamental Mediation & Conflict Transformation Skills Training led by Louise Phipps Senft and the Baltimore Mediation team. This is a nationally approved certificated mediation training that will also include an in-depth focus on sources of conflict, a systems approach and unitive triangling. 

Focused on Working with Multiple Parties, Organizations & Representatives

Description:  This is a certificated 40-hour mediation training, part of our Mediation Core Curriculum designed to teach you everything you need to know to start mediating, either professionally or for daily use and practice. We’ll focus on mediation, conflict transformation and resolution theory and skills, with an emphasis on fostering self-awareness to reduce personal reactivity, as well as reflection and active listening techniques to facilitate communication. The course emphasizes the following:

  • Theories of Conflict and Relational Conflict
  • Transformative Mediation practice for business, family, employment and litigated disputes
  • Understanding the Theory and Practice of Mediation, as Mediators
  • Self-Awareness Inventory and Development
  • Conflict Intervention Skills Necessary to Mediate
  • Communication Skills and Transformation “How-To’s”
  • Individual Feedback from Trainers, addressing Participants’ Specific Strengths and Areas for Improvement
  • Mastering and Understanding of Oneself as the Conflict Intervener
  • Understanding the Motivations of Personality in Conflict
  • Working with the Enneagram Personality Typology and Reducing Personal Reactivity
  • Working Effectively with Counsel and Other Representatives
  • Mastering the Skills of  the “little m” mediator for Everyday Conflict Management
  • Understanding the transformative mediation process and mediator’s role
  • Hands-on skills for conflict and conflict transformation how-to

What’s Included: A 40-hour certificated course held over a period of five consecutive days (Monday, Tuesday, Wednesday, Thursday, and Friday), training manual and materials.

A certificate noting 40 hours of attendance will be provided at the end of training. It may be used to apply for state circuit court rosters of approved mediators and for continuing education credits from the participant’s accrediting institution. The training is also approved by the Maryland State Department of Education.

This training is approved by and/or a certificate of successful completion of this training may be used to satisfy the requirements of the following:

  • The Maryland Circuit Courts
  • The United States government and all federal agency rosters
  • The Equal Employment Opportunity Commission
  • The Maryland Board of Social Work Examiners
  • Most other states which have 20, 40 or 60 hour mediation training requirements.

Cancellation Policy: Participants may cancel their registration up to 30 business days prior to the start date of the training to be entitled to a full refund, less $350 handling fee. Cancellations received 30 to 15 business days prior to the start date of the training to be entitled to a 50% refund, less $350 handling fee. Cancellations received within 14 business days prior to the start date will not be subject to any refund. This policy is due to the high level of customization we provide for each of our trainings.


“The pace was excellent but challenging. I truly believe I will be able to use these skills in work/home life.  The instructors were wonderful!” – Carin Michel, Team Leader, Federal Highway Administration, Department of Training

“I think this is one (if not the best) of the best training I have ever been to. The content, speed, your delivery, was all fantastic. I have never attended a training that I thought should go longer until this class.” – Karleen Swanlund, Engineer, Federal Highway Administration, Department of Training

“Kudos to Louise Phipps Senft for creating a course that teaches valuable material in a very user friendly, interesting way. The transformational techniques help to resolve conflict and understand each other better while enriching and deepening relationships.” – Denise King Gillingham, LMSW, PCC, CPM

Course Fee: $1550

Trainer: Louise Phipps Senft, Esq.

Dates: Monday through Friday, October 19-23, 2020 (9:00 AM – 5:30 PM)

Location: We will be holding this workshop VIRTUALLY using Zoom.

For more information, call our office at (443) 524-0833 or send us an email at louise@baltimoremediation.com.



October 19, 2020 @ 9:00 am
October 23, 2020 @ 5:30 pm
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This training will be held virtually on Zoom.
MD United States