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June 40-Hour Workplace/Employment Mediation & Conflict Transformation Skills Training

June 26, 2023 @ 9:00 am - June 30, 2023 @ 5:00 pm


40-Hour Certificated and Fundamental Mediation Training that is lead by trainer, Louise Phipps Senft, and that provides the tools and theory that is critical in transforming conflict in the workplace and navigating difficult conversations with the help of a neutral third-party mediator. This training uniquely features an emphasis on EEOC protocol, mandated mediations, workplace and employee laws and statues and formal and informal complaints.

Focused on Workplace/Employment Conflict and Third Party Interventions

Course Fee: $1550

Trainer: Louise Phipps Senft, Esq.

Dates: Monday through Friday, June 26-30, 2023 (9:00 AM – 5:00 PM)

Location: We will be holding this workshop VIRTUALLY using Zoom.

For more information, call our office at (443) 524-0833 or send us an email at louise@baltimoremediation.com.

Description:  This is a certificated 40-hour mediation training, part of our Mediation Core Curriculum designed to teach you everything you need to know to start mediating, either professionally or for daily use and practice. We’ll focus on mediation, conflict transformation and resolution theory and skills, with an emphasis on fostering self-awareness to reduce personal reactivity, as well as reflection and active listening techniques to facilitate communication. The course emphasizes the following:

  • Understanding the Theory and Practice of Mediation, as Mediators
  • Self-Awareness Inventory and Development
  • Conflict Intervention Skills Necessary to Mediate
  • Communication Skills and Transformation “How-To’s”
  • Individual Feedback from Trainers, addressing Participants’ Specific Strengths and Areas for Improvement
  • Mastering and Understanding of Oneself as the Conflict Intervener
  • Understanding the Motivations of Personality in Conflict
  • Working with the Enneagram Personality Typology and Reducing Personal Reactivity
  • Working Effectively with Counsel and Other Representatives
  • Mastering the Skills of  the “little m” mediator for Everyday Conflict Management
  • Understanding the workplace mediation process and mediator’s role
  • Understanding the protocol for how mediation works with EEOC and inhouse programs
  • Understanding labor law and EEO Programs for informal and formal complaints
  • Hands-on skills for workplace conflict and conflict transformation how-to

What’s Included: A 40-hour certificated course held over a period of five consecutive days (Monday, Tuesday, Wednesday, Thursday, and Friday), training manual and materials.

A certificate noting 40 hours of attendance will be provided at the end of training. It may be used to apply for state circuit court rosters of approved mediators and for continuing education credits from the participant’s accrediting institution.

This training is approved by and/or a certificate of successful completion of this training may be used to satisfy the requirements of the following:

  • The Maryland Circuit Courts
  • The United States government and all federal agency rosters
  • The Equal Employment Opportunity Commission
  • The Maryland Board of Social Work Examiners
  • Most other states which have 20, 40 or 60 hour mediation training requirements.

This course is lead by Louise Phipps Senft, the author of the best-selling book: Being Relational: the Seven Ways to Quality Interaction & Lasting Change. All registrants will receive a signed copy of the best-seller.

Cancellation Policy: Participants may cancel their registration up to 30 business days prior to the start date of the training to be entitled to a full refund, less $350 handling fee. Cancellations received 30 to 15 business days prior to the start date of the training to be entitled to a 50% refund, less $350 handling fee. Cancellations received within 14 business days prior to the start date will not be subject to any refund. This policy is due to the high level of customization we provide for each of our trainings.


“My husband and I took this class. You changed our lives! You may be happy to know that we are both gravitating toward fields that will allow us ample opportunity to use the communication skills you taught us (neonatology and pediatric cardiac anesthesiology). This may be a huge undertaking, but we are planning to register as mediators with the Alabama Center for Dispute Resolution. ” – Katherine Hoops, MD, MPH, University of Alabama, Birmingham, Department of Pediatrics


June 26, 2023 @ 9:00 am
June 30, 2023 @ 5:00 pm
Event Categories:


This training will be held virtually on Zoom.
MD United States