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MEDIATION COACHING
The role of a mediation coach varies of course, depending on the circumstances and client’s objectives. A model found helpful by this writer has a behavioral approach. For instance, one of the functions of a mediation coach in preparing a party for mediation is to help the client anticipate possible reactions from the other side and engage him or her to practice effective ways to respond. Coaches act as “the other side” and provide feedback that helps the person in his/her efforts to respond to a challenging interaction
The role of coaching a party to a mediation may also extend beyond the behind-the-scenes function, to actually sitting at the table. For instance, this role has been found to be viable in a non-unionized workplace between co-workers, where each party has a mediation coach. This role is different from that played by the party’s lawyer or union representative, in much the manner previously described, with variations appropriate to the process and the coach’s role. The coach attends for the purpose of helping him/her effectively participate in the process and gaining conflict management skills. The coach also helps the party work with the mediator in pre-mediation and caucus to explore issues, interests and options.
Essentially then, mediation coaches are silent partners in the mediation itself, although may be proactive in calling a caucus. Working with the party prior to the mediation broadens the experience for the client, before a joint session begins. In addition, having the unique opportunity to observe the client in a high conflict situation, provides the coach with important insights. This assists the client in obvious ways for post-mediation work, with respect to the goals relating to the client’s conflict management skills and approach.
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